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Revista Científica y Académica. Vol. 4, No. 1, Abril, Junio Año 2024
Cultivando la Inteligencia Emocional en la
Era de la Inteligencia Artificial: Promoviendo
la Educación Centrada en el Ser Humano
Cultivating Emotional Intelligence in the Age of Artificial
Intelligence: Promoting Human-Centered Education
Daira Alejandra Canizales Gamboa
Universidad Libre, Colombia
Carlos Enrique Carrillo Cruz
Universidad Libre, Universidad Nacional de Colombia,Colombia
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DOI: https://doi.org/10.61384/r.c.a..v4i2.189
Cultivando la Inteligencia Emocional en la Era de la Inteligencia
Artificial: Promoviendo la Educación Centrada en el Ser Humano
Daira Alejandra Canizales Gamboa
dairaa-canizalesg@unilibre.edu.co
https://orcid.org/0009-0004-2523-4855
Universidad Libre, Colombia
Carlos Enrique Carrillo Cruz
carlose.carrilloc@unilibre.edu.co,
https://orcid.org/0000-0002-3278-4845
Universidad Libre, Universidad Nacional de
Colombia. Colombia
RESUMEN
Este artículo aborda la profundización de la Inteligencia Emocional en la Era de los avances
tecnológicos en relación con la promoción de la Educación Centrada en el Ser Humano en
Colombia con IA. El objetivo de este artículo se centra en ahora la comprensión de la floración
de dominio de las TIC relacionadas con las emociones y el uso posterior de la investigación. La
recolección de datos se llevó a cabo a través del análisis documental y el mapeo de IA con
implicaciones en el desarrollo de modelos de pensamiento complejo dentro de ajustes
significativos en el campo de la educación. Este estudio engloba una investigación documental
dirigida a esclarecer las estrechas relaciones entre las conexiones emocionales y las
preocupaciones de la inteligencia artificial. Los resultados iniciales revelaron que el aprendizaje
emocional podría abordarse mediante la inclusión pedagógica de la tecnología. En conclusión,
el aumento tecnológico emergente fomenta el reconocimiento de los seres humanos a partir de
interacciones emocionales asertivas.
Palabras clave: Inteligencia artificial, educación, inteligencia emocional
Recibido: 05-abril-2024 / Aprobado: 10-mayo-2024
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Cultivating Emotional Intelligence in the Age of Artificial
Intelligence: Promoting Human-Centered Education
ABSTRACT
This article addresses the deepening of Emotional Intelligence in the Age of technological
advances concerning the promotion of Human-Centered Education in Colombia with AI. The
objective of this article is centered on eliciting understanding of ICT mastery blossoming related
to emotions and further research usage. Data gathering was carried out through documental
analysis and AI mapping complex thinking modeling development implications within significant
adjustments in the field of education. This study encompasses a documental inquiry towards
lighting out the close relations between emotional connections and artificial intelligence
concerns. Initial findings revealed emotional learning might be approached through the
pedagogical inclusion of technology. In conclusion, the emerging technological increase fosters
the recognition of human beings from assertive emotional interactions.
Keywords: Artificial intelligence, education, emotional intelligence
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INTRODUCCIÓN
The identification of students' emotional states and the implementation of pedagogical
approaches that promote their regulation towards ideal states for learning may constitute a
significant enhancement in the field of education (Fernández Herrero, J et al., 2023, p. 4).
Therefore, the acknowledgment of the importance of identifying students' emotional states and
implementing pedagogical approaches to promote emotional regulation represents a crucial
advancement in the field of education by recognizing the impact of emotions on learning
outcomes. Hence, educators may tailor their teaching strategies to create environments that
facilitate optimal emotional states for learning. This holistic approach acknowledges the
interconnectedness of cognitive and affective domains in education, emphasizing the need to
address students' emotional well-being alongside academic content.
The need to understand emotions has led researchers and educators to inquire about the
appropriate regulation of emotional outcomes concerning the manifestation of human wealth.
Thus, this documental study tends to analyze databases and academic papers through the
exploration of technological nuances which boost a meaningful learning process.
On the one hand, The correlation between student motivation and engagement in the learning
process is closely connected to the proper management of emotions, which can be linked to
specific educational activities, strategies, and methodologies (Fernández Herrero, J et al., 2023,
p. 2). Henceforth, once students are emotionally invested in what they're learning, their
motivation to participate and engage in the educational process naturally increases motivation
and engagement underscoring the pivotal role emotions play in the learning journey. Also,
emotions act as a driving force, influencing how students perceive, interpret, and interact with
the material presented to them. On the other hand, educators must recognize the significance
of addressing emotions in the classroom to foster a conducive learning environment. So then,
the identification of students' emotional states and the implementation of pedagogical
approaches that promote their regulation towards ideal states for learning may constitute a
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significant enhancement in the field of education and the acknowledgment of the importance
of identifying students' emotional states and implementing pedagogical approaches to promote
emotional regulation representation. It is crucial then to foster advancement in the field of
education by recognizing the impact of emotions on learning outcomes and tailoring their
teaching strategies to create environments that facilitate optimal emotional states for learning.
This holistic approach acknowledges the interconnectedness of cognitive and affective domains
in education, emphasizing the need to address students' emotional well-being alongside
academic content.
Hence, acknowledging the presence of hurdles is imperative in any endeavor, especially when
delving into the realm of artificial intelligence and machine learning. The necessity for an
enlarged dataset is paramount, serving as a cornerstone for the seamless operation of neural
networks employing deep learning methodologies. Despite these challenges, the system's
resilience shines through, persisting in its quest for knowledge and refinement (Trabelsi Z et al.,
2023). Recognizing the existence of surmounted obstacles includes the necessity for an
expanded dataset, a crucial component for the optimal functioning of neural networks that
employ deep learning techniques towards the persistence of language acquisition by utilizing
artificial intelligence and machine learning.
This article might reveal the benefits that including ICTs within the educational context relates
to the socio-affective well-settled development. Also, scholars interested in mapping out the
features of emotional connections may find useful the introduction of software into the
pedagogical contemporary perspectives.
METHODOLOGY
This article addresses qualitative research regarding (Sampieri’s, 2003, p. 40) vision of
formulating ideas and conjectures before, during, and after the collection and analysis of data.
Often, these endeavors serve to initially determine the significance of the research questions
and subsequently refine and address them. The process of inquiry fluctuates between the
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examination of facts and the interpretation, resulting in a more cyclical approach where the
sequence of events is not always consistent, as it varies for each student. Hence, research is a
not linear path but rather a dynamic process that involves continuous engagement with ideas,
data, and interpretations boosts the ability to formulate a hypothesis at any time within its
cyclical process. In this way, the inquiry process fluctuates between examining the facts and
interpreting them, which allows for a deeper understanding of the phenomenon under study.
(Quecedo,2003) lines up the aim of qualitative research to offer valuable descriptive information
concerning the contexts, actions, and beliefs of individuals in educational environments aligned
with the natural occurrence of educational processes, and it is utilized for purposes of evaluation
and theoretical exploration. (Carrillo, 2020) established the approach of qualitative research
involving the alterity of a phenomenon through the examination of qualitative data, ultimately
enabling problem resolution. So, qualitative research may also present a distinct methodology
for understanding and addressing complex phenomena by emphasizing the analysis for an in-
depth exploration of reality. Instead of merely accumulating numerical and statistical
information, qualitative research strives to grasp the experiences, perceptions, and significance
underlying the data. Thus, documentary research is an adequate type of research that relies on
the examination of specialized written materials, enabling a comprehensive understanding of
the scope of a phenomenon within the educational domain through the systematic organization
of information. In the contemporary realm of scientific data, a diverse range of expertise is
necessary for the documentation and effective utilization of obtained data. Specific
competencies, like cognitive capacities, are vital for comprehending and assessing data, along
with establishing suitable selection criteria. (Gomez, 2004) highlights documentary research is a
fundamental pillar in the educational sphere as it provides a solid knowledge base through the
examination of specialized written materials. This form of research is characterized by its focus
on the collection and analysis of documents such as books, academic articles, and reports,
among other written resources. By focusing on the review and analysis of these materials,
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documentary research allows for a deep and thorough understanding of the scope of a
phenomenon within the educational context. Through this systematic organization of obtained
information, the identification of trends, patterns, and relationships that may exist in the field
of study is facilitating the ever-evolving realm of contemporary scientific knowledge, the
acquisition and efficient handling of data are now considered essential proficiencies. It is now a
necessity to not only have access to various information sources but also to possess a wide array
of knowledge to document and utilize that information effectively; within these competencies,
cognitive abilities assume a pivotal significance.
A compilation of one hundred registers about technology and its approach to the field of
education were disclosed into emotional connections, AI implicatures and pedagogical benefits
of ICT in the educational context. Related to emotions it is feasible that most strategies are been
conceived from fostering awareness of feelings and emotions. Mainly, violence and
aggressiveness reported at the school scene have centered the attention on self-management
of feelings while facing frustration at school. 65 % of sources outlined the blossoming of
awareness after pedagogical interventions, meanwhile characterizing emotions with the
inclusion of technology led to 5 % of proposals in which there was no time to implement, as it
could be only centered on educating parents and teachers about techniques to cover emotional
reactions. 30% of data pointed out the new trends of using AI within educational environments
towards lighting motivation, immediate feedback, and emerging paradigms concerning
autonomy and the post-pandemic realities.
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Figure 1. Technology and its approach to the field of education
Self-authorship
The figure displays data on the relationship between aggressiveness, frustration, educating
parents, and self-management in children, a clear pattern emerges showing a potential link
between educating parents and improved self-management skills in children, the data suggests
that addressing parental education may positively impact children's ability to manage their
emotions and behaviors understanding this correlation can help in developing interventions that
focus on educating parents to enhance children's self-regulation abilities. Further research could
explore the mechanisms through which parental education influences children's self-
management skills.
The data presented in the analysis suggests a potential link between educating parents and
improved self-management skills in children. This correlation indicates that addressing parental
education may positively impact children's ability to manage their emotions and behaviors.
Understanding this relationship can be instrumental in developing interventions that focus on
educating parents to enhance children's self-regulation abilities. The analysis of the relationship
between aggressiveness, frustration, educating parents, and self-management in children
reveals a significant correlation between educating parents and improved self-management
0
1
2
3
4
5
6
Agressiveness Frustration C Educating parents Self management
Autonomy & Emerging patterns
Awareness caracterizing E Techniques
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skills in children. This understanding can serve as a foundation for the development of
interventions and educational practices that prioritize parental education to enhance children's
emotional and behavioral management skills, thereby positively impacting their overall well-
being and development.
Figure 2. Research Rabbit timeline
In the wake of the pandemic, there has been a notable surge in the number of studies focused
on the intersection of technology and human emotions. This increase stands in stark contrast to
the relatively limited attention given to this area in the years preceding the global health crisis.
The years 2018 and 2019 witnessed a noticeable gap in research pertaining to emotional studies
and technology correlations, with a paucity of comprehensive investigations into this crucial
nexus. However, the onset of the pandemic prompted a paradigm shift, leading to a significant
uptick in scholarly inquiries examining the impact of technology on human emotions, mental
well-being, and social interactions. Notably, new trends in emotional studies have emerged,
with researchers increasingly exploring the influence of digital tools, virtual communication
platforms, and artificial intelligence on individuals' emotional experiences and psychological
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health. These studies aim to elucidate the evolving dynamics of human emotions in the digital
age, paving the way for a deeper understanding of the intricate interplay between technology
and the human psyche.
DISCUSSION
Deepening into the understanding of the phenomenon, it is pivotal to delve into utilizing cultural
beliefs and corresponding emotions to deduce the moral and social consequences to construct
more profound insights of individuals eliciting more extensive viewpoints regarding themselves
(Gotlieb et al., 2024). Also, the complex interaction among personal perspectives, societal
norms, and emotional reactions serves as the foundation for a more profound comprehension
of oneself, others, and the societal systems we are a part of. It is intriguing to contemplate how
our cultural backgrounds not only influence our viewpoints but also impact our understanding
of ethical and social consequences.
These viewpoints go beyond simple observations and enable a more comprehensive grasp of
the intricacies present in human relationships and societal frameworks. Hence, individuals
encountering various cultural beliefs are encouraged to examine alternative perspectives for
perceiving the world.
Guo et al., 2024) highlighted facial expression-based emotion recognition technology may be
employed regarding computer vision and artificial intelligence for the purpose of discerning an
individual's psychological emotions. Thus, technology epitomizes an intriguing convergence of
computer vision and artificial intelligence, providing insight into the capability of technology to
comprehend human emotions through the examination of facial cues and patterns, this
technology aims to distinguish the intricate fabric of psychological emotions that influence our
human experience and the trends in the field of research lead technology leverages to boost the
potential of machine learning algorithms to interpret the subtle language of facial expressions.
Therefore, emotion recognition technology is utilized in a variety of applications within the
clinical domain, exerting a positive influence on clinical investigations and ultimately resulting in
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accurate diagnoses, interventions, and therapies, thereby potentially improving the mental well-
being of patients and the outcomes of their treatments (Guo et al., 2024). The integration of
emotion recognition technology in clinical settings represents a significant advancement in the
field of mental healthcare. Through the application of artificial intelligence and machine
learning, healthcare providers gain the ability to explore the emotional states of individuals in
greater depth, resulting in more accurate diagnoses and tailored interventions that hold
relevance in the realm of Education. Emotion recognition technology essentially provides
healthcare professionals with a window into the psychological world of their patients,
presenting valuable insights that may not be readily apparent using conventional assessment
methods alone. Through analysis of subtle cues in facial expressions enables clinicians to enrich
their understanding of their patients' emotional landscapes and to develop treatment
approaches that are individualized accordingly. Also, in view of the contemporary era of mobile
and interconnected devices, technology plays a pivotal role in shaping our modes of
communication, social interaction, and even our educational processes which influences the
personal development and adaptation of individuals (Oliveira et al., 2016)In the contemporary
interconnected global environment, characterized by the widespread presence of mobile
devices and the dominance of digital communication platforms, technology has emerged as a
pivotal force influencing nearly every facet of our existence. The way in which we engage in
communication and our personal development and adaptation, especially among younger
cohorts like millennials, are significantly impacted by technology.
It is common to consider these cultural elements as distinct from and autonomous to design
due to their high adaptability and variability ( Edwards et al., 1994) Thus, scrutinizing the
complex correlation between computer technology and the societal construction of knowledge
and values, dynamic interaction recognition consistently molds and transforms our cultural
environment. This occurrence highlights the mutual process in which technological progressions
not solely mirror but also shape the changing societal standards, convictions, and principles.
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Therefore, analyzing the complex interplay between computer technology and social support,
it is crucial to recognize that social support has been recognized as the primary determinant of
favorable mental health outcomes. This is especially relevant in situations where face-to-face
interaction is unattainable and in communities marked by physical separation. Thus, it is
imperative to explore the role of communication technology in fostering posttraumatic growth
and overall well-being (Canale et al., 2021). Social support, acknowledged as a key factor
influencing positive mental health outcomes, assumes greater significance in circumstances
where in-person interaction is restricted or unavailable, such as in communities marked by
physical distance or during periods of adversity. The advent of communication technology has
fundamentally altered the landscape of social support, providing innovative avenues for
connection and solidarity emotional sharing, information dissemination, and practical aid.
The effective utilization of digital technology through e-motions and e-support, along with the
prompt accessibility of these resources, could potentially enhance the societal and
governmental endorsement of these technologies in various healthcare domains (Canale et al.,
2021) bearing in mind the current dynamic environment and the efficient application of digital
technology presentation of a significant opportunity to transform the provision of care and
assistance. Fundamental to this change are the notions of e-motions and e-support, which entail
the amalgamation of digital platforms and instruments to enable the articulation of emotions,
interaction, and community reinforcement within healthcare sectors. Henceforth, it is
remarkable the augmented increase of information related to solutions for various educational
inquiries online. The frequently utilized sources during oral reading exercises may take students
to the capability to conveniently retrieve a wide array of reading materials across different
proficiency levels using devices (Jo Shan Fu, 2013). ICT endorsement has emerged as a potent
instrument, presenting ingenious solutions to enrich learning experiences and results. An
exemplary instance of ICT's influence can be observed in the incorporation of e-books into
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reading classroom environments as versatile tools that enable oral reading activities and bolster
literacy advancement.
Besides, drawing from a pedagogical framework centered on active learning may light up
students to direct their attention towards more advanced theoretical frameworks instead of
engaging in lower-level, trivial activities. (Levin &Wadmany 2006). Active learning's pedagogical
framework has garnered attention due to its focus on student engagement, critical thinking, and
higher-order cognitive skills. The essence of active learning lies in students playing an active role
in their learning process, going beyond passively receiving information to actively constructing
knowledge through inquiry, discussion, and application. Then, educational sources are about to
refer to a new era after the inclusión of artificial intelligence with a diverse array of technologies,
characteristics, and capabilities determining the diverse scope of progression concerned to
Artificial Intelligence embodying stimulating prospects for the field of education. Then, to fully
harness its capabilities within educational settings, it is imperative to establish connections
between the technological advancements in AI and its practical applications concerning
productive skills . (Zhang K et al., 2021). Research in the field of AI education has not kept pace
with the swift progress of AI technology in order to offer empirically supported
recommendations and assistance for the implementation of AI in educational settings. (Zhang K
et al., 2021) However, reflecting on the swift advancement of Artificial Intelligence may rely on
great potential towards revolutionizing the field of education through the provision of
innovative solutions aimed at improving the quality of teaching and learning experiences. Given
the wide range of technologies, features, and capacities associated with AI, there are exciting
opportunities for educators who are interested in adjusting and advancing their teaching
methods to better cater to the needs of a varied student population in the era of
digitalization. Hence, AI development has unveiled intriguing possibilities for its incorporation
within educational environments with the potential to transform teaching and learning
encounters.
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CONCLUSION
It has been identified that there is an increase in scientific activity regarding the use of artificial
intelligence today; up until 2020, records have shown growth and all higher education
institutions The research article's conclusion underscores the significant increase in scientific
activity surrounding the use of artificial intelligence, particularly evident in the growth of records
until 2020 and the projection of artificial intelligence courses by all higher education institutions
for 2024. The emergence of technology, predominantly between 2002 and 2014, experienced a
hiatus during the pandemic, leading to a temporary halt in productivity. However, a resurgence
is observed for the year 2024, as evidenced by the substantial investigative exercise conducted
by numerous sources. Notably, the post-pandemic period has seen a revival in academic
productions concerning individual behavior in social contexts, with a focus on addressing
emotions through the use of artificial intelligence and technology. While acknowledging the
barriers, such as the lack of knowledge about the use of platforms, it is evident that the
government prioritizes technological competencies and indicators. This aligns with the
abstract's objective of promoting Human-Centered Education in Colombia with AI, emphasizing
the deepening of Emotional Intelligence in the Age of technological advancements. The study
successfully illuminates the close relations between emotional connections and artificial
intelligence concerns, ultimately recognizing the increasing technological influence in fostering
assertive emotional interactions among human beings. the millennium, from 2002 to 2014,
leaving a gap during the pandemic. Obviously, there is a halt to productivity where the process
of adaptation mediated by technology can be seen. Following this, we find ourselves again, and
at this moment, we see a resurgence for the year 2024 with the investigative exercise we
conduct from a significant number of sources. It can also be noted that in the work on emotional
aspects post-pandemic, various academic productions regarding individual behavior in social
contexts are being resumed. Other findings indicate that emotions can be addressed with the
use of artificial intelligence and technology, with several approaches found in this regard. One
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of the barriers is the lack of knowledge about the use of platforms, which, as a developing
country, we are still working on. However, it is one of the government's priorities, and the
presence of these indicators and technological competencies is increasingly evident.
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